Privacy Policy

1. Introduction
Gwendolyn Pty Ltd is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the NDIS Practice Standards. This policy outlines how we collect, use, disclose, and protect your personal information.

2. Information We Collect
We may collect the following types of personal information:

  • Name, contact details, and demographic information

  • NDIS participant number and plan details

  • Medical or health information relevant to the provision of services

  • Feedback or queries regarding our services

3. How We Collect Information
We collect personal information directly from you through:

  • Service registration forms

  • NDIS plan submission

  • Our website, including contact forms and service enquiries

4. Use of Personal Information
The information we collect is used to:

  • Provide you with appropriate services and care

  • Communicate with you about your support plan and NDIS requirements

  • Comply with legal and regulatory obligations

5. Disclosure of Personal Information
We may share your information with third parties, including:

  • NDIS and associated service providers

  • Healthcare professionals and allied services

  • Legal or regulatory authorities when required by law

We will only disclose personal information necessary to fulfil service requirements and with your consent, unless required by law.

6. Data Security
Gwendolyn Pty Ltd takes reasonable steps to ensure your personal information is stored securely and protected from unauthorised access, modification, or disclosure. All electronic records are stored on secure servers, and physical records are kept in secure facilities.

7. Access and Correction of Personal Information
You have the right to access and request corrections to your personal information. If you wish to access or amend your details, please contact us at kylie.holloway@gwendolynsupport.com.au.

8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

9. Changes to the Privacy Policy
Gwendolyn Pty Ltd may update this privacy policy from time to time. Any changes will be posted on our website.

10. Complaints and Contact Information
If you have concerns about the way we handle your personal information, please contact us at kylie.holloway@gwendolynsupport.com.au. We will address your complaint in accordance with the NDIS complaints management and resolution system.

11. Governing Law
This Privacy Policy is governed by the laws of Queensland, Australia, and complies with the National Disability Insurance Scheme (NDIS) standards.