Disability Support: Your Questions Answered
What services does Gwendolyn Support Services provide?
We offer a range of services to support NDIS participants, including:
Specialist Disability Accommodation (SDA)
Supported Independent Living (SIL)
Individual support services such as help with daily tasks, life skills development, and community participation.
What is Specialist Disability Accommodation (SDA)?
SDA is housing designed for NDIS participants with extreme functional impairment or very high support needs. Our SDA properties are fully accessible and equipped to provide safe, comfortable living environments for residents who require specialised care.
What is Supported Independent Living (SIL)?
SIL is a service that supports individuals with disabilities to live independently, either in their own home or in shared accommodation. We provide personalised care and assistance with daily tasks, so you can live as independently as possible while receiving the support you need.
How do I know if I’m eligible for SDA or SIL?
To be eligible for SDA or SIL, you must be a participant in the NDIS with approved funding for these services in your NDIS plan. If you're unsure about your eligibility, we can help guide you through the process. Contact us for more information.
What areas do you service?
We currently provide Specialist Disability Accommodation and support services in the Gold Coast area, including Elanora and Nerang. If you’re outside these areas, feel free to contact us to discuss potential options.
Can I arrange a tour of your accommodation properties?
Yes, we’d be happy to arrange a tour of our Specialist Disability Accommodation properties in Elanora and Gilston Road, Nerang. Please contact us to schedule a time.
How do I apply for your services?
To apply for our services, simply contact us via phone, email, or through our contact form on the website. Our team will guide you through the application process and help you understand how our services can support your needs.
Do you work with the National Disability Insurance Scheme (NDIS)?
Yes, Gwendolyn Support Services is a registered NDIS provider. Our services are designed to meet NDIS standards and support participants to achieve their goals under the scheme.
Can I receive individual support if I live independently?
Yes, our individual support services are flexible and tailored to your needs. Whether you live on your own or with others, we can provide support with daily tasks, personal care, and community participation to help you live a more independent life.
How do you ensure the quality of your services?
We are committed to delivering high-quality care through continuous improvement. Our staff undergo regular training, and we adhere to NDIS guidelines to ensure that our services meet the needs and expectations of our participants.
What happens if my needs change over time?
We understand that your needs may change, and we are flexible in adapting our services to accommodate those changes. If your NDIS plan or personal circumstances change, please let us know, and we’ll work with you to update your support plan.
How do I provide feedback or make a complaint?
We value feedback as it helps us improve our services. If you have any feedback or wish to make a complaint, you can contact us via phone or email. We are committed to resolving any issues in accordance with NDIS complaints management procedures.